FAQ's

How long long will it take to receive my order?

Delivery of all items within Australia (providing they are in stock) will be between 3-10 working days from fulfillment of the order. Lil'Mr dispatch operates on Mondays, Wednesdays and Fridays.

Delivery of all items outside of Australia (providing they are in stock) will be between 5 - 20 working days (location dependent)

Are there any additional charges for International buyers?

International buyers – please note: Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchase.

Will my parcel be tracked?

Within Australia: All our orders are sent via Australian parcel post and come fully tracked. Unfortunately we can not take responsibility or cover lost or stolen parcels.

What are your exchange and refund policies?

Exchanges: We are more than happy to exchange your item if it is the wrong size / colour or if you change your mind. We only exchange clothing unworn, unwashed, with all tags still attached & with a completed returns form. Items must be returned within 14 days from purchase & postage is at the customers expense.

 

Refunds: Refunds are only offered within 14 days of purchase, and only if the item is faulty. After this period we are unable to offer a refund on any items. 

 

I do not have a paypal account. Am I still able to make a purchase?

Our website only allows for purchase via PayPal. You can do this by either having a Paypal account, or by using the pay by credit card via PayPal option

 

How long will it take to get a response from an email I have sent you?

Please allow up to 48 hours for a member of our team to reply to you. We thank you for understanding that we are a small business and appreciate your patience.

 

Where is Lil’ Mr Clothing made? 

All our clothing is designed and made in Australia (with the exception of our Lil' Commandos: Bali,  Snapback caps: USA and China, Fedora Hats: China).